Very quick to take your business with ease, and then just as quick to give you hassles when you need help.

While trying to order a new card on my Gold Cheque account which is due to expire..... with the miss-click of one button, and without clear confirmation, FNB gladly opened another Gold cheque account for me. I immediately called the call centre explaining and requesting assistance to close it and order my card, and even the teamleader for whom I held on for 18 minutes for, politely refused to assist and explained that I had to go to a branch and hold further, should I want to order the card. Now she just works there, no blame to her, the problem is the process not the people. FNB should not advertise help, when all this is, is inconvenience. Should they not close the account the same way they opened it, and should they dare charge me on the account I will be reporting them to the Ombudsman, for false advertising and forced sales.