Very pootlr service

I am posting this on behalf of my husband, who does not have a HelloPeter account.

My husband is a Private Client at FNB, which means he pays close to R500 per month in bank fees — plus additional “service” and “other” fees — for the benefit of having a dedicated banker to assist with his financial needs.

On 7 September he paid off all his FNB loan accounts as well as his overdraft facility. Normally, creditors update their internal systems and the credit bureaus within a month. However, it is now well beyond that timeframe and his profile is still not updated to reflect that these accounts are paid up.

Despite numerous escalations from his banker’s assistant, nothing has been resolved. Instead, the FNB credit department recently emailed him requesting a credit report before they can update his details.

This makes no sense. When FNB approved his loans, they did not ask him for a credit report — they retrieved it themselves. Why must he now provide a credit report for FNB to correct information that they are responsible for updating?

He has been going back and forth with FNB for almost a month, with no progress.

It is extremely disappointing that a long-standing Private Client, who pays premium banking fees, cannot even rely on his assigned banker for proper assistance.

I hope FNB picks this up urgently and finally resolves the issue.