Very poor support to get my money back

Hi i recently bought stuff from aliexpress online store when doing the payment through their payment gateway with my fnb gold card the transaction was unsuccessful so i tried again and was unsuccessful again after putting my otp. FNB took the money twice off my account for the same invoice payment on aliexpress still showing awaiting payment.<br> So went into the bank open a dispute to reverse the transactions, the women at the desk told us it would take 7 working days then the money will be transferred back into my bank account. its now 9 days and now they say it will tke another 30 days to investigate WHAT for aliexpress did not receive the money now my account is in the minus and must wait for investigation for what i want my money now.<br> When you call fnb they put u on hold for 15min and cant even phone u back bad service.<br> <br> My reference is ***