very poor service within fnb ***** team

I made payment to what seem to be a **** pretending to be a legitimate garage selling cars. The payment was made to a capitec account number on the 19 July 2018 around 20h00 and the next day afternoon when I realised I have been ****med I immediately contacted fnb since the payment was still pending, not yet cleared to the capitec bank. My request to the bank was not to release the fund to the ********** pending the finalisation of the investigation by the bank. I had also given fnb affidavit and case number opened with Germiston police station station. It looks like the bank did released the fund and tried to recover later with capitec and by then the ********** had withdrawn all the money. I felt let down by my bank because they couldn't assist by with- holding the funds when the request was made about the suspicious account. I have since complained to my bank about this treatment and to date no resolution has been made except that the transaction was authorised by myself via eft. I did authorised the payment when I was presented with what looked like a legitimate business with legitimate invoice. But the moment I realised was been ****med I contacted my bank for assistance and the bank dragged their feet in resolving the matter, in the meantime releasing funds to the **********. I couldn't reverse the transaction on my own hence I contacted fnb as my bank. I feel let down by my own bank in this matter. Attempts to get the bank refund me because of the loss suffered had felt on deaf ears.