Very Poor Service with Zero Feedback

I was informed of a delivery delay of my replacement Cheque card on JAN 18 2023

On JAN 26 2023 I called FNB customer care to enquire on the delivery status of my card and was advised it has been sent to FNB KEY WEST

On JAN 28 at FNB KEY WEST I was informed that the card is still with DSV couriers and will be delivered by Tuesday JAN 31 at latest.

On FEB 1 2023 I called FNB once again to find out about my delivery and after 3 calls finally got put trough to DSV couriers to enquire with them directly. Only to be told the Parcel has been listed as HI-jacked on JAN 18 2023.

I Now have payments to make with a Card that does not work with Zero explanation from FNB and ZERO solutions given.

No notice from FNB with regards to a replacement card was received and nobody could assist with answers as to getting a new card.