Very Poor Service regarding blocked eWallet

I receive eWallets on my number often. Out of the blue my number/eWallet is blocked by FNB and cannot access any eWallet I receive. I have to the branch 4 times since since blocked on the 12th March 2025. No one has bothered to assist me to resolve the problem instead being advised conflicting version, by the branch manager and call center agents. I have spoken to more than 10 agents since visiting the bank four times. I find this to be extremely poor Service from such an big financial organisation.