1 reviews | Active since Nov 2010
Very Poor Service Paballo Matlapeng. Big ups to Shonisani Murovhi
So i called First Nation Bank Connect call centre today, as i have been having a problem with my Data Bundles that they depleting very fast without me using them. First i spoke to some useless consultant by the name of Paballo MAtlapeng, who made me feel like cancelling everything i have with FNB, first he wasn't paying attention he would ask me to confirm things i had confirmed already, then to top it up he just cut the call and put me through to the rating option. I would really like to put it on record that the guy is really USELESS and doesnt take his WORK SERIOUS at all.
Thanks to Shonisani Murovhi for going all out to try and resolve my quire much appreciated. Please do keep up such great work.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Connect for investigation and resolution. I have requested that they provide feedback.
I have advised them of the excellent service you have received from Shonisani Murovhi as well.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Connect for investigation and resolution. I have requested that they provide feedback.
I have advised them of the excellent service you have received from Shonisani Murovhi as well.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)