TC
Terry C
1 reviews | Active since Dec 2015
09 Sept 2020, 10:01
Very poor service level from FNB Connect.
This review is for FNB Connect. I ordered a new cell phone and sim card on 31 August 2020. I specifically asked how long for delivery after giving them my address. I was told 1-5 days. It is now the 10 September and the delivery has still not been made. Try calling them and you have to go through all the call centre options and then you hold for 30 minutes. Every time. It seems that their speciality poor service and we don't really care about our loyal customers. Very poor show from the bank, digital planet and the courier company RAM.
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Terry C's updateReviewer Update
10 Sept 2020, 09:23I think there has been a misunderstanding. Nothing has been concluded and I disagree that your dedicated team are committed (they certainly are not) and I have had a better experience. Definitely not. No one has contacted me and nothing has been concluded.
Dear Mr ****croft
We wish to advise that your request with reference number CAS-***-N8N5G4 has been closed.
At FNB Private Wealth, we are committed to providing you with an even better client experience through a dedicated private banker and our team of wealth specialists, complemented by the service of the Service Suite.
Should you require any further assistance, please contact the Service Suite on ***.
Yours sincerely
The FNB Private Wealth Service Suite Team
Dear Mr ****croft
We wish to advise that your request with reference number CAS-***-N8N5G4 has been closed.
At FNB Private Wealth, we are committed to providing you with an even better client experience through a dedicated private banker and our team of wealth specialists, complemented by the service of the Service Suite.
Should you require any further assistance, please contact the Service Suite on ***.
Yours sincerely
The FNB Private Wealth Service Suite Team
TC
Terry C's update10 Sept 2020, 09:23
Reviewer Update
I think there has been a misunderstanding. Nothing has been concluded and I disagree that your dedicated team are committed (they certainly are not) and I have had a better experience. Definitely not. No one has contacted me and nothing has been concluded.
Dear Mr ****croft
We wish to advise that your request with reference number CAS-***-N8N5G4 has been closed.
At FNB Private Wealth, we are committed to providing you with an even better client experience through a dedicated private banker and our team of wealth specialists, complemented by the service of the Service Suite.
Should you require any further assistance, please contact the Service Suite on ***.
Yours sincerely
The FNB Private Wealth Service Suite Team
Dear Mr ****croft
We wish to advise that your request with reference number CAS-***-N8N5G4 has been closed.
At FNB Private Wealth, we are committed to providing you with an even better client experience through a dedicated private banker and our team of wealth specialists, complemented by the service of the Service Suite.
Should you require any further assistance, please contact the Service Suite on ***.
Yours sincerely
The FNB Private Wealth Service Suite Team