Very poor service in vehicle license delivery, I still don't have it.

I tried to get my vehicle license renewal done through FNB. Last year it was so convenient. This year, however, they used SkyNet Courier Service.

On Wednesday 27 November I received the SMS and tracking details to say it's out for delivery. I could track it on the link supp****, delivery address my work. I phoned ***, the number on SkyNet's website, with growing regularity as the day went on because no delivery was made.

I was on hold for 25 minutes nonstop in one attempt, but they never answered their phone. I emailed, went on Facebook messenger, and tried their website "contact us". It should be noted that FNB chose this courier, but multiple messages on the FNB secure chat didn't help at all either, I couldn't get anyone from the correct division of FNB to assist.

I went home, and no driver ever phoned to say he / she was at the gate (there is 24-hour security at the gate, so they would have found someone there). I finally got a response in email and messenger from SkyNet to say they'd escalate and deliver on Friday 29 December, and sorry for the inconvenience.

Come Friday, no delivery, and I can't get hold of them on their phone. The tracking app stops on Wednesday 27, so there is no record of this "delivery on Friday".

I put a complaint through FNB Customer care and went to premier banking eventually. Thando Cele indicated that FNB have had repeated problems with this courier, and she put it through to complaints (Call Reference number is Rr***).

On Saturday I received an email from FNB customer care, from Bridget Fondling. In summary, she indicated that it was my fault that I wasn't there when they delivered, now I must collect it from the Centurion office and have it reprinted at my expense. Herewith Waybill tracking number ***.

I used FNB to save myself going to the licensing department in Springs (where I live). Now I can throw away the R573 FNB charged me for the service, and I must collect it in Centurion (Centurion Gate Business Park, Road Traffic Management Corporation, 146 Akkerboom Street, Zwartkop, Centurion).

I have already put this on social media, so at least I save others the hassle of trying to use this service from FNB. I have an assurance on Facebook Messenger that it will be "Escalated".

I consider the only appropriate compensation to be the delivery of my license, the service I originally paid for. The hours of wasted time trying to follow up and figure out where it is, I cannot unfortunately get back.