Very Poor Service from FNB Homeloans Division

On 23rd October I sent an application for Pension Backed Loan. On 24th I received a response requiring updated application on a new form and spouse's proof of income and statements which I submitted on the same day. Automated system responded with comment that I will receive response within 5 - 7 days. On the 31st of October I received another e-mail from the consultant by the name of Rodny Bouwers requesting the same documents submitted on the 24th Oct & I resubmitted. Another request came on 31st to resign documents since the initial documents were signed using digital signature. I responded again on the same day supporting the request. There was no feedback until I followed up again on the 6 November and I was told that the application was uploaded and I should get a response within 48hrs and that didn't happen. On 11 Nov I called customer care again and I was told one document was not uploaded due password protection and I sent unprotected document to Rodny and there was still no response.. On 12 November I phoned customer care again to get the status only to be told consultant, Felicia Langa that my wife's & my payslip including my wife's statement were not uploaded. This lady was very helpful and very prompt in communication compared to the latter. It's been 14 days since I've app**** for this loan and there seems to be no movement and this is due to poor/no communication from Rodny. I'm still sitting in the dark regarding this, please support urgently P.S. Thank very much to Felicia for being an good example