VERY poor service from FNB ***** department - unable to stop ***** transactions

FNB ***** department useless. Cannot resolve ***** on my account. • 22 June 2021 – Credit cards cancelled. • 30 June 2021 – ***** reported to FNB ***** department. The account had a positive balance in credit. • 2 July 2021 – FNB only opened ***** case on the 2nd July after it was reported on the 30 June already. • 13 July 2021 – Client requested account to be closed due to ongoing ********** transactions which FNB do not stop. FNB insisted that account must remain open. • 14 July 2021 – Client deposited money to prevent account from going into a negative debit. • 22 July 2021 – Client requested second time to close the account and logged a formal complaint by FNB customer care department. • 26 July 2021 – Client requested for the 3rd time to close the account. • 27 July 2021 – Client had to again deposit money to close the account as all funds were depleted by the ********** transactions and the account was in a negative debit balance. • 27 July 2021 – Account was finally closed and removed from profile. • 05 August – FNB re-opened and re-instated the account against the client instructions not to open it. As at today the ********** transactions is still on going - FNB still haven't resolved or stopped it. FNB instead re-opened the account against the client will so that the ********** transactions can continue. VERY VERY disappointed in FNB.