Very Poor Service from FNB – Extremely Frustrated

I am extremely disappointed with the service I received from FNB. I urgently needed a home loan statement and contacted the bank for assistance. Instead of helping me directly, I was told to download the FNB app. Unfortunately, the app has been completely unhelpful — it keeps loading endlessly and does not proceed to the next page, making it impossible to access what I need.

This lack of proper support during a time-sensitive request is completely unacceptable. I expected better service and alternative solutions, not to be passed off to an unreliable app. FNB, please do better — your customers rely on you for efficient and accessible service, especially for critical matters like home loans.