Very Poor Service from FNB Card Collections and MBD

Please assist urgently, I had an FNB Premier Debit Account and Credit Card. My Credit Card was handed over to MBD ('FNB Collectors') after I fell behind on my credit card payments as a result of being unemployed. After finding employment I had an arrangement with MBD (who collects on behalf of FNB) to make monthly payments. I have honoured monthly payments and paid off the credit card as at 14 December 2018.

I have subsequently requested the Credit Card to be closed, for ITC to be updated and requested a 'Paid-Up Letter'. However, I have been sent from pillar to post by MBD (who acts on behalf of FNB). Moreover, to date I have still not received my paid up letter or any confirmation that ITC has been updated. I have tried on numerous occasions to contact FNB Card Collections to assist (on ********** ). However that number/line rings consistently with no answer.

What further frustrates me is that MBD who is apparently collecting on your behalf, has given me very poor service as the Consultants also refuse to assist and refer me to their customer care numbers ( ********** / ********** / ********** ) WHICH ALSO RING CONSISTENTLY/UNANSWERED (Please note that I have been mindful not to contact these numbers over the different Festive Season holidays).

I have done my part as the debtor to pay off the credit card, and quite frankly I am happy to severe ties with FNB FOR GOOD. All I ask is that You confirm that ITC has been notified of the full payment and closure of the account and that I am given my "Paid-Up Letter" as I am at my wits end with FNB and judging by this experience, I will ensure that I never bank with you again...