kk
kovi.essop kovi.essop
1 reviews | Active since May 2017
20 Jan 2020, 10:23
Very poor service from FNB
Again I have funds in our businesses FNB credit card but cannot be used due to it being unavailable. I have a snapshot of this account which would prove that there is no outstanding fees which should warrant this unavailability of funds. Typically my wife has to ride into FNB and get this sorted after much effort with the credit services. This is unacceptable and very poor service and would advise anyone starting a new business to never use FNB as this type of poor service from them will negatively affect your business.
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kovi.essop kovi.essop's updateReviewer Update
20 Jan 2020, 14:31Thank you for responding and routing to the relevant department. When the relevant department responds, please ensure that they respond on this site as well so that there can finally be a public record of what this issue is, why it is happening to me, and what will be done to ensure that it does not happen again.
Previously I have complained numerous times about the same issue which got "resolved" and was assured that it would not happen again, but sadly here I am with this issue still happening from time to time.
At least if this is on record it might serve as a deterrent from easily recurring again as it will highlight the incompetence of staff involved and thereby reduce this lack of accountability, by FNB ensuring they employ more competent staff.
Previously I have complained numerous times about the same issue which got "resolved" and was assured that it would not happen again, but sadly here I am with this issue still happening from time to time.
At least if this is on record it might serve as a deterrent from easily recurring again as it will highlight the incompetence of staff involved and thereby reduce this lack of accountability, by FNB ensuring they employ more competent staff.
kk
kovi.essop kovi.essop's update20 Jan 2020, 14:31
Reviewer Update
Thank you for responding and routing to the relevant department. When the relevant department responds, please ensure that they respond on this site as well so that there can finally be a public record of what this issue is, why it is happening to me, and what will be done to ensure that it does not happen again.
Previously I have complained numerous times about the same issue which got "resolved" and was assured that it would not happen again, but sadly here I am with this issue still happening from time to time.
At least if this is on record it might serve as a deterrent from easily recurring again as it will highlight the incompetence of staff involved and thereby reduce this lack of accountability, by FNB ensuring they employ more competent staff.
Previously I have complained numerous times about the same issue which got "resolved" and was assured that it would not happen again, but sadly here I am with this issue still happening from time to time.
At least if this is on record it might serve as a deterrent from easily recurring again as it will highlight the incompetence of staff involved and thereby reduce this lack of accountability, by FNB ensuring they employ more competent staff.