VERY POOR SERVICE DELIVERY

Hi<br> <br> I sent through a request to FNB home loans on the 27/12/2015 for a advance on my home loan. On the 28/12/2015 I received the documents and sent it back the same day. I was told that the turnaround time would be 5 to 7 working days. It has been 14 working days and I don't know what is happening. There was a valuation required last week but still nothing has happened. This is just for an amount of R6000 that I app**** for.The consultant that was assisting does not respond to emails. I requested her managers number and she rep**** but the number she provided goes straight to voice mail. I have also requested other documents, as I am applying for the subsidy with my employer but absolutely no luck. I would like my complaint escalated as I am so frustrated at this point. When you call the call centre, you can easily spend an hour hanging on.