Very poor service delivery!

On 6/1/2016 I visited FNB Cape Gate.At 16h13 a received a ticket with a number and waiting period was +-20 min.After waiting 50 minutes they called my ticket number. I requested the FNB lady to look up the number of a person who deposited money into my account because I lost their contact details.I took my original ID book and bank card with and the FNB lady took both my thumb prints electronically also for verification. She spoke to the manager of FNB Cape Gate.The manager told her that she is not allowed to give me the contact details of the person who deposited the money into my account.Now I have already been at the bank for more than a hour.I then asked her if FNB can contact the person from FNB's side to notify him that he paid to little money in and she said she will have to contact Willowbridge where the money was deposited.Willowbridge branch was closed and she got a email address of a lady to contact at Willowbridge to *** lady sent a email to the Willowbridge lady with all the information of what happend and to contact me and the person who made the deposit.The lady at Cape Gate promised that FNB will get back to me the following day 6/1/16 but to date NO FEEDBAC