VERY POOR SERVICE DELIVERY

I have a home loan at FNB. In November 2022 I asked for a quote to fix my interest rate. I got an operator which was very helpful and he sent me the quote within the hour. I ended up not fixing my rate in November.

On the 2nd of February 2023 I phoned again to ask for a quote. I got an operator named Palesa Huma. She said that she logged a request for a quote. By the 3rd I still not received the quote and I phoned again. Her friend said that their system were off. When I phoned again on the 4th I spoke to an operator, who informed me that their system was only off on the 3rd for a few hours. When I then spoke to Palesa she **** and said their system was off. This does not make any sense because the operator confirmed that it only went off on the 3rd. Palesa Huma just did not do her job. I still do not have a quote and she refused that I speak to a team leader. I am very disappointed and should I not receive feedback by today I will proceed to the ombudsman.