VERY POOR SERVICE - BUSINESS ACCOUNT OPENING

Having banked with FNB personally for many years, I have always been very impressed with their service and internal CRM systems. Until this recent experience in trying to open a business bank account, I believed they were by far the best retail bank in SA. Their CRM systems need some serious attention as it is affecting the service they deliver to their clients. Despite sending required documents and receiving auto generated receipts, I have not been given feedback and then when I have followed up on countless occasions, I am told that documents haven't been received or captured, with only outdated documents reflecting on the system. I resend them and the same story! I receive the bank card from the branch and am told the account is active. Given that I haven't been contacted in response to resent documents, I assume all is fine, only to find out that the account is still not active, 3 weeks after having sent the correct & requested documents! I now have incoming funds that I won't be able to access tomorrow to pay salaries to staff. Not acceptable and very disappointing service.