Very poor service

I’m so disappointed with FNB service. After using Nedbank for 5 years I was convinced by my mates to change to FNB but it’s so shocking that I have received a terrible service after just a month of opening accounts with them. Constantly I’m receiving text saying That I’m blocked for international transactions so I should visit the branch. Went to the nearest branch and they told to phone online secure. Online secure said it’s not their tissue it’s blocked by ***** department, then phoned ***** department then they said it’s actually forex department, forex department they said it’s actually a division in forex department and they can only assist when they can..I spend 3 hours at northgate Branch up until the service assistant said there is no help that you can get, try again some other time..So I should go to another branch and get to call the same people who haven’t been picking up their calls because apparently it’s very busy and i can not be assisted anywhere else only through the calls.. Yes that’s fine, when we lose business cas we can’t pay our transactions on time?? Is this how FNB works or I should get my mates and all people in circus to go back to Nedbank.

What a pathetic service