Very poor service

Very poor service from fnb. I have been a client for over 16 years. Last week a courier delivers my new card. I submit a proof of address, a copy of my ID as well as my physical ID book.

Since then I have been having issues with card payments which were being declined. I had to end up using my Nedbank account.

Today 17/04/2021 (Saturday) I call the call center and they tell me my account has been hard locked as my ID copy was not in colour and my proof of address has not been received.

Now all this had been given to the courier that delivered the card and I get told that they can't do anything until Monday 19/04/2021. So I am suppose to not be able to use my account till Monday?

Ridiculous service received from FNB private Wealth.