MM
Mmatshepo M

1 reviews | Active since Apr 2017

04 Apr 2017, 13:43

very poor service

<p>Yesterday at Fnb,human street in krugersdorp I spent 1h30 in a que waiting for a statement.The centre has 4 cubicles,and only 2 consultants where operating on a month end.When 1 consultant went on lunch,only 1 consultant was working and by that time the que is almost out of the door. I was extremely dissapointed and outraged by what we were put through. People where turning away as soon as they saw what was happening ...and that must mean loss of revenue for the bank as the clients took their business else where.I have a Business acc&a personal acc with Fnb.And i refuse to be treated this way by a provider while I spend so much money on bank charges.SHAME ON HUMAN STREET BRANCH KRUGERSDORP,for treating your customers like they are doing you a fovour while we pay with our hard earned money.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2017, 15:14
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)