Very Poor Service

Item: FNB (First National Bank)
Rating: 1
Author: Jaroslaw K

Good day I would like to state that the service at the Eastgate FNB branch is very poor. I walked in at 12:07 for a simple task of doing the required FICA on my account. An hour later I was still waiting in the queue to see a service consultant. This is plain unacceptable! The entire waiting area was full, the staff did not seem in the least interested in actually helping to process people efficiently. I eventually walked out by 13:30. The ticket system used for waiting is ineffective and in my mind, does not work.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Mar 2017, 10:39

Good day Mr. memoryloss

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply08 Mar 2017, 10:39

Official

Good day Mr. memoryloss

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

Jaroslaw K's updateReviewer Update

08 Mar 2017, 10:48

Thank you very much. Look forward to hearing about a way forward.

Jaroslaw K's update08 Mar 2017, 10:48

Reviewer Update

Thank you very much. Look forward to hearing about a way forward.