Very poor service

Right now am at the stage where l have now reasons got to the stage where l think l made a wrong decision joining FNB GOLD CREDIT card firstly it has taken 1 full month for my application and everything to be approved and after that was done l had such a very bad experience with takealot to get the card to me they took absolutely 1 full week to get the card to me where as l stay in the CBD

After getting the card and the hard copy of my per-agreement l got home and registered for the FNB digital service yet to discover that they was 0.00 credit on the credit card as if l had used it or something l called the call center spoke to Phumzile khathi who then asked me to send all the documents AGAIN as if l was applying for this card again which is to me such an appalling service because if they had missing documents why did they send the card to me this is such disgusting service coming from such a well organized bank as FNB .thought it was a good idea bring business to this bank