Very poor service

I was banking with FNB for about 7 years and several occasions I have app**** for ipads,loans,and debt consolidation and FNB has a system that just rejects your application.I have a clear credit record and I earn an above average salary.I did not understand why FNB always rejected my application.They were basically not there for me as a client.They offer lots of products and but I was not able to make use of them.one Saturday I go to fnb and ask them to consolidate my loan and the lady that assisted me said that I don't qualify due to affordability.I then took a statement and walked into Nedbank and they offered to consolidate all my small accounts into one loan amount.They granted me a loan of R120000,paid of all my small accounts and put the balance into my account for me to use as I please.I would like to Thank Nedbank from the bottom of my heart for assisting me when I was in need of help.I take my hat off to you.i have now closed my fnb account and I now bank with Nedbank.