Very Poor Response. Risk profile still not correct

I have sent FNB Private Banker multiple mails requesting to have my Risk profile updated as I am not under debt review any more. I was notified to fix a outstanding bank account levy before my account can be upgraded. After doing this I notified my personal banker (29 February 2016) that this has been done. I have not received any feedback. I sent a follow up mail (1 March 2016) and still got no response. I then called the Private Client helpline and was informed that my private banker is absent and that another person is handling her clients. I was provided with this person's email address after trying to call him and he was not available and I sent him a mail (1 March 2016) yet again no feedback and again sending both bankers a mail on (2 March 2016) No feedback and yesterday 3 March 2016 I contacted FNB Private Client support and spoke to another private banker asking for assistance and explained the whole issue. I was informed that I will have feedback on my Risk Profile that must be corrected EOB yesterday but NO RESPONSE. Why am I not getting the response from FNB that I requested. This is taking longer than it should with no feedback from FNB