Very poor response and progress from FNB homeloan-Extremely bad service

My application (Ref: ***) was approved end of Sep and started with the final processing in the 1st week of Oct while we have everything is ready to log into the Deeds office.Today is 20th Nov and my house transfer is not logged into the Deeds office.We had signed the documents with bank's attorney on 11th Oct and we were told that it usually taks 5 days to complete by the bank to proceed.It is now about a month and it is still not completed.I am getting a conflicting messgaes from Bank's attorney and FNB customer care.FNB is telling that everything was ready to go to deed's office on 13th Nov itself and attorney is telling they never received it.I have been following up with both of them since 13th Nov and the answer is the same.I had to vacate my current house by end of Nov.I am completely dissatisfied with FNB Homeloan service and the attorney.I am completely lost what is the issue and where is it stuck.