HA
Husam A
1 reviews | Active since Jul 2021
23 Feb 2026, 10:59
Very poor online service.
I have been trying to create a VIRTUAL CARD and never been helped. I tried the branches, I tried Online Help, Chat, phone call everything, No one helps me. Its like we are not paying banking service fee and I never recommend this bank to anyone.
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Replies (2)HA
Husam A's updateReviewer Update
27 Feb 2026, 11:06No one helped with my issue. I still can not create a virtual card. This has been 7 days I reported the issue and still can not create a virtual card. Very poor service.
HA
Husam A's update27 Feb 2026, 11:06
Reviewer Update
No one helped with my issue. I still can not create a virtual card. This has been 7 days I reported the issue and still can not create a virtual card. Very poor service.
HA
Husam A's updateReviewer Update
02 Mar 2026, 09:37I am extremely frustrated with the lack of assistance from FNB regarding a query that has been unresolved since 19 February.
I have been issued two reference numbers:
INC***3 and PRB***
INC***3 and PRB***
Since then, I have sent multiple emails, made numerous calls to the FNB call centre, submitted several online chat requests, and even visited the branch twice. Despite all these efforts, I have received no meaningful assistance, no proper feedback, and no clear turnaround time for resolution.
What is most concerning is the complete absence of accountability. Each time I follow up, there is no progress update and no indication of when this matter will be resolved. It is unacceptable that a technical issue has been outstanding for this long without clarity or urgency from FNB’s technical department.
It should not be this difficult to resolve a customer query for qualified individuals.
HA
Husam A's update02 Mar 2026, 09:37
Reviewer Update
I am extremely frustrated with the lack of assistance from FNB regarding a query that has been unresolved since 19 February.
I have been issued two reference numbers:
INC***3 and PRB***
INC***3 and PRB***
Since then, I have sent multiple emails, made numerous calls to the FNB call centre, submitted several online chat requests, and even visited the branch twice. Despite all these efforts, I have received no meaningful assistance, no proper feedback, and no clear turnaround time for resolution.
What is most concerning is the complete absence of accountability. Each time I follow up, there is no progress update and no indication of when this matter will be resolved. It is unacceptable that a technical issue has been outstanding for this long without clarity or urgency from FNB’s technical department.
It should not be this difficult to resolve a customer query for qualified individuals.