VERY POOR, NO SERVICE

<p>FNB customer care centre and Randburg Square branch are useless and have been to no assistance, been asking for this letter since Friday the 28/04/2017, the following email was sent to yet another email address:</p> <p> </p> <p>Good day</p> <p> </p> <p>Please assist in sending me a paid up letter for the Temp load that I took out in July 2014, Old mutual picks it up as an active load from FNB.</p> <p> </p> <p>I called the temp loan department was told to go to the branch since I no longer have the account or the card. I went to the Randburg branch they took finger prints and accessed the account to find that there is no active loan and was told to speak to the call centre, while on the phone with them was told to speak to the people at the branch of which I was. My ID ********** 252084, number ********** 001, I’ve attached my statements.</p> <p> </p> <p>No one assisted me and they told me to send an email myself to this “care” email, I’m getting very frustrated with your service as I don’t know why the loan still appears if they says once it’s paid up it does not reflect, please resolve my issue as soon as possible as this is delaying my application with Old mutual.</p> <p> </p> <p>Regards</p>