TM
Thomas M

1 reviews | Active since Aug 2011

11 Oct 2016, 11:17

Very poor network

<p>I ported to FNB Connect few months back. I gave them a chance and tolerated their poor network . This morning the experience became totally unbearable. I still can't access Internet. As cheap as they are, I have decided to stop using them. I am going back to Vodacom. I have already requested a port. I hope they won't delay the port. if they do, I will respond by closing bank accounts that I have with them.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 15:23
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)