Very poor ineptitude service

After dealing with Fiona Keet, Gordon and Cheslin van Rooyen at FNB Homeloans I really though I'd receive competent service. This was not the case unfortunately. After making a very clear payment arrangement with all three individuals via phone and email at collections department, this department still went ahead and cheekily debited my account without consent. This now leaves me with insufficient funds to meet the monthly scheduled debit. I clearly mentioned that I would pay the shortfall of R10K which I was behind on from the previous three months after facing a hectic financial situation my family and I've found ourselves in. I suppose we are but mere numbers in this banking game (no more real personal services).........so much for my 14 years plus of client commitment of running my business, our home loan and our personal banking with FNB!! Definitely would not refer future family and friends.