Very Poor FNB Private banking Services

On 23 September 2020 I complained on HeloPeter about my private banker who did not comply with my request to send me an urgent letter stating the dates I opened and closed my business account. On 25 September 2020 FNB rep**** to my email (Complaint Reference ***NF) that they would like to provide the best solution available to resolve the issue. They further mentioned that a Private Clients Sales and Service Manager will be in contact with me shortly. Today is 5 October 2020 and I still do not have the URGENT LETTER I NEED and NO further communications from FNB even after I rep**** to their letter.