Very poor experience with home loan application and poor service from Randall Adams and

I have been banking with FNB for >10years. I recently app**** for a home loan directly with FNB. I also used Ooba to apply with the other banks. Despite submitting my application with FNB first via their online banking, I received an offer from FNB over a week later compared to all the other banks. I had to phone several times daily to follow up. I never got straight answers or updates. Everytime I was told I'm dealing with the wrong person or something is missing but nobody ever contacted me to tell me that information is outstanding. Phone numbers I was given did not work, people assigned to my case where on holiday, it was impossible to escalate to managers, emails were left unanswered. When I submitted additional documents these were not assigned correctly to my case and I had to resubmit them several times to different email addresses despite already uploading all documents in the online application initially. I had to send FNB bank statement to FNB?! The offer I eventually received was over 1.5% higher than offer received from other banks via Ooba. After more days of waiting and following up, FNB eventually matched the other banks but the overall service was absolutely pathetic !!