VERY POOR EMERGENCY HOME ASSISTANCE

This morning I submitted a home insurance claim regarding my roof that blew off in the living room. It's 15:00 pm and I still haven't been assisted. I've called the service center several times and they keep transferring me from 1 consultant to another. Basically I'm faced with reality of sleeping with an open roof where my family's security compromised not to even mention the possibilitie of rain damaging my home contents