Very poor customer service.

<p>On the 2nd of November I app**** for a personal load of which I was pre-approved. I have sent all the neccasary documents, but they still requested proof of residence. I sent it on 5 different statements as well as my lease agreement, and still I'm getting sms requesting the proof. I have sent mails to ********** twice without any reaponse. I have complained on social media, still no feedback. I have sent a mail to ********** and still no feedback. It is now precisely a week later, and have just recieved another sms requesting proof of residence. I have sooken to Thebogo at customer resolutions, with Rose at loans dept. And with 2 other consultants. There is absolutely no one that can assist me. I now want to close my account and requested a comsultant phoning me with regards to that, but even that is too much of an effort it seems. Please tell me, what will it take to either get the assistance I deserve, or get rid of this pathetic excuse of a bank. Being a premier banker, i have never such an eye opener. Wont recomend this bank to anyone. </p>