Very Poor Customer Service

At this point, I'm not sure if there is something called customer service with this bank. I have previous used this bank for international transfers and the transactions would reflect within 3 to 4 working. I (Taiwan to Swaziland) did a similar transaction a week ago and its be 10 days and transaction is still not reflecting on my account. Now, interestingly enough a friend (Taiwan to South Africa) did similar transaction, same banks. That transaction went through within 4 working days. I honestly don't get how these countries (Swaziland and South Africa) have completely different ways of doing things even feature wise there are FNB App features available only South Africa and not Swaziland, which is ridiculous.

Anyways, I reached out to the Swaziland customer service where I was told to share my transaction and details and they would have to check. I asked for when I would get feedback and they would advise after they consulted their payments department. Anyways, it's just frustrating the fact that financial institutions always make one feel like **** when trying to access their own finances.

I am at a point where I am lost for words when it comes to this bank.