1 reviews | Active since Feb 2015
Very poor customer service
After standing on a queue for 45 minutes, the teller by the name of Buyi told me that the coins I'm depositing are not sorted correctly. I tried to apologise and explain to her that I was just sent to come and make a deposit, and that I was not aware the coins were not sorted correctly. But to my surprise, she just yell at me, saying she doesn't care if I was sent or not, and she's got a right to turn me away. I politely ask her to stop yelling at me and that I'm not in the mood to argue with her, because I've already apologised. But she kept on saying I must tell the person who sent me that next time she will not assist me. <br> Anyway there is no next time for me because I'll never set my foot at FNB Jabulani Mall ever again. I'm so disappointed because I've never had such a bad customer experiment at FNB.<br>
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 618537 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 618537 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
