Very poor - bad -unresponsive service from FNB not delivering on their promises

Trying to open an NPC business account. At first, my encounter with the lady on the telephone was incredibly professional and helpful, Receive forms within an hour to complete. But that is where it stopped. This happened 6 September. I get the runaround, send forms numerous times to addresses provided by FNB, and claim they did not receive the paperwork. Then they will phone me back within 48-72 hours, and that does not happen. Then managers will phone me within 24 hours, now a week later and that did not happen. Then I phone again this morning, and speak with the customer care center for the 3 rd time to be told somebody will phone me back within 72 hours.