Very poor and frustrating service from FNB

Exceptionally poor service It is advertised that when one holds a preferred status at FNB you have access to a personal banker. The sad part is there is nothing personal about that service at all. The bankers get changed so often that even if one does deliver a good service they won’t be there for long enough to continue the service. I emailed my so called personal banker a week ago and luckily I didn’t hold my breath as not even a reply or a call to discuss my needs. Wake up FNB.