very poor and disrespectful service at FNB soshanguve crossing

<p>I went branch & asked consultant to close 2 accounts & downgrade the staff cheque to easy plan account. He only downgraded & so I went back the following weekend. He said I didnt mention account closure & ordered me to go back & queue. So I said but you did not do what I asked for now am back again for your incompetency and u say I must queue. So we argued all customers looking at us, he he even called another ticket whilst I was still speaking to him. I asked him to call his supervisor he said he was not in, admin manager, operations manager & branch manager & he rep**** with attitude that they are also not in. Then a security did come with the supervisor. Steve Mahlangu was lying, arguing & breaking all customer service rules...I took a video of him helping other customers whilst I was still with him. Now the bank is charging me, he instead said I can go to any other branch for help. He did not apologise whatsoever, I am therefore disappointed as we pay for the service we get. Black community based branches give poor service.</p>