Very poor and disappointing service.

I had to re-FICA as per process, but still the address on my statement is wrong. Today I called for a third time to correct my address, because yes it was changed, but incorrectly. So now it’s three plus FICA attempts to correct my address, and I must hold, and hold, and hold, while the consultant puts me on hold, and then comes back telling me I need to send proof of address and it’s therefore my fault, FNB cannot capture my address correctly!!! Really! I need a statement as proof of address but can’t get FNB to capture it correctly and then get blamed for it!!!