Very Much Unsatisfied Customer

Good day,

I hate to be your typical "Karen", but I've been experiencing terrible service at FNB the past two weeks and really hope that this issue gets escalated to avoid poor service in the future.

It started with my credit card application at Woodlands around two weekends ago. After applying and providing the required supporting documents, the consultant at the Woodlands branch clearly stated that it would take 3-5 working days to be approved. After numerous calls to customer service, I was informed that the application was never processed. Which is a) unacceptable, and b) never communicated to me. The issue was then resolved and I was informed that Takealot will arrange delivery of my card within 48-hours. Three days later, I've received no communication from either FNB or from Takealot. I then phoned the Takealot delivery team and had to arrange the delivery myself.

I'm not sure where the problem(s) crept in, but I really hope that it gets resolved sooner than later.

Kind regards, a very unhappy customer, Tru-handé