Very much frustrated on service

I am really frustrated wrt getting my account statement (stamped) emailed to me. I have a Private Clients account with FNB, and I should be having the privilege of requesting some service by merely calling in. I have been calling FNB since 08h30 this morning (09 Oct 2015), to request for a two months statement, but each time somebody answers, they refer me to others. I called more than 6 times already, and no one seems to be wanting to help, they say somebody else. I first called *** (which I was told my Private Banker is there), when it was answered , I was referred to ***, there I was referred to some other numbers, and back to the Witbank number. It's really frustrating. I don't know if there is anybody at FNB that can take this seriously.