Very irritated

Last week I received an email regarding updating my FICA information otherwise I will not be able to access my account. I phoned and spoke to a consultant and she ask me information and confirmed that she had updated the FICa information on her side. I requested a reference number/SMS or email confirming I had updated my information and she said sorry they can't give me one nor will they SMS or email but she has definitely updated the information. This evening I received another email warning that it's my second notification that I need to update my information. I have had my account with you for 36 years. The only time I ever hear from FNB now is because they want something never to thank me for my business etc now I must rush around, phone you, go into the bank or download the app all because you people cannot do your jobs that you meant to do?!!!! I would like someone to sort this out asap and provide me with an email/SMS and reference stating that they have updated my information.

Regards Genevieve