Very Irate

I am not happy as a client. Last month, money was ****** from my account because my phone was ******. My phone was locked with a thumb print however the ******* were able to take money from my account as I was reporting this ********** act. Firstly I did not want to download the app, but was forced because I was trying to make a transaction and I had to download the app. Money gets taken from the account, FNB says well we cant help you when the money is already taken from the account, that was a very low blow, fine. Today I go to the Broadacres branch because I needed to make a deposit to my sons school, then one of the consultants told me they are not allowed at the tellers to make that deposit, then he told me to register cell phone banking, of which the one I had was blocked. so we go to the atm, says i'm already registered, then he tells me o make the transaction via my phone, I tell him on my phone it says i'm blocked. then he takes me to the tellers and tells me to relate my story. I do that they tell me that they cant really help because I need to go to the consultant who will increase my limit then decrease it at the atm then make a deposit. So what was the whole point of going there in the first place?? She then said if she will help me do the transfer then I will be charged, wow. And I have been an FNB client for sooo long and this is the service I get from my bank. Why would I recommend friends and family to continue with such a bank. Firstly i'm told my pin was compromised as if I told someone to ***** from me, now I let it go but now tis is the service I get, after a traumatic experience, wow!!!!