Very irate client of 22 years.

How come FNB takes their monthly charges on time like clockwork, yet when I need them to resolve ********** debit order deductions, they are nowhere to be seen. I have been struggling with this issue since December........I have reported it on the banking app, used secure chat, called the call centre, called private clients, emailed forms with all the details on.......all to no avail.....Been querying 4 months of *****alent activity and I am in the same place I started in December........been moved from pillar to post........the one department tells me to call the other department......I am asked to complete forms and submit it.........after doing that I get emails with reference numbers saying that I will receive feedback in 5 days.....still patiently waiting.......I was instructed to completed ***** claim forms to ***h I sent on the 24/12/2020....All I am asking is for is the correct and easiest procedure of assisting me in getting the monies back into my account..............The last ********** debit order was reversed according to an agent.........however I have not received the money as yet.