KC
Kate C
1 reviews | Active since Nov 2013
14 Nov 2018, 11:16
Very irate
I'm so furious with FNB right now, my Business cheque account is frozen for no apparent reason, I spoke to the consultant named Buhle Zondi who tried to assist the best way she could, she said she has escalated the matter to the relevant department but they said they will fix it within 2hours of which I told her that I will not wait that long and she tried to call again and said they will fix it within 15 min, here I am now an hour later and I still can't access my money...HOW DO YOU DO THAT???HUH
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Nov 2018, 12:11Good day Kate,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply14 Nov 2018, 12:11
Official
Good day Kate,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
KC
Kate C's updateReviewer Update
14 Nov 2018, 12:16I want my account to be resolved now, I have lost business already and I'm not willing to wait any longer
KC
Kate C's update14 Nov 2018, 12:16
Reviewer Update
I want my account to be resolved now, I have lost business already and I'm not willing to wait any longer