MB
Mohamed B

1 reviews | Active since Sept 2011

22 Sept 2015, 09:21

Very *********** department

The whole business banking department of FNB has no idea of what they are doing. I have struggled to open a business account for more than 2 months with them, each time I get a response asking me for my documents, I have sent it all through to them more than four times now, they still seem to be asking me for it. I have spoken to numerous hopeless agents who always say they will look at it and escalate it and still the same issue. Dont worry about solving it now. I will just go to another bank

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Sept 2015, 13:08
Official
Hello siki786,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 764230.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)