1 reviews | Active since Jan 2018
Very high service fees.
On Monday my wife and I returned from Namibia. On checking my transaction history on my smart account I discovered that I had been charged R420 in service charges. Yesterday I went to the FNB branch in Clearwater Mall and was informed that this was for cash withdrawals. (At this point we have to mention that Aretha at FNB clearwater mall is really helpful and kind, and we appreciated her help.)
We were informed that we were charged R70 per cash withdrawal, which were all done at FNB ATM's. My wife and I are full time volunteer workers with very little income and have to make careful use of our funds. As such, these unexpected and exorbitant fees cause some difficulty.
We would like further assistance with this please.
Good Day Sheldon Venter ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sheldon Venter ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***