Very helpful Lebogang Thabane not FNB

I have been calling FNB since 8 am for an authorized debit order reversal and I was online for more than 30 minutes with no one answering my calls and the 3rd time when I called the consultant answered and hung up so I called the Premier call center which added to my frustration I was on the phone for another 30 minutes and twice they answered and took me back to IVR the lady who answered sent me a debit order reversal form and I have completed and sent it back to her and I received the ref number which is useless like the premier call center consultant because when I called to check why my request has not been attended I was told they cannot check with the Ref number SO FNB WHY DO YOU GIVE US REF NUMBERS IF THEY ARE NOT USEFUL? on top of that I mentioned that Julia is the lady who sent me the debit order reversal form and they he said he is going to speak to Julia and that was the end of him because he left me online for more that 6 minutes till my airtime finished, So much for a premier contact center I wonder if they even understand what the word efficiency mean.<br> I then called the general call Centre again and the Lady by the name Lebogang Thabane helped me in less than 10 min