Very heartless consultant- Maureen Matlalepoo

I, like most people in KZN was affected by the floods. I opened a claim with FNB, my insurer. And i was very unfortunate and located a consultant by the name of Maureen Matlalepoo. A very heartless woman at that. The claim was opened, and because the foundation of my house was visible i asked that she request alternative accommodation for my tenants and she wasn’t bothered to atleast try and fail, shoved terms and conditions down my throat until I had to explain to her exactly what we were experiencing this side, she acted like she understood my concerns and still went on to do nothing. I sent countless emails for feedback and they were not responded to. Thank God for Mr. Shaldon Harillal, he was very understanding and ensured my tenants for catered for. On Friday Maureen called to say O would be paid the accommodation money in my account, this after she did nothing and Shaldon did all the work. I was promised the money would be in my account yesterday which was Saturday, it still hasn’t come. I have requested a different consultant to assist and that has not been attended to yet, I am still requesting a change as I cannot deal with her incompetence and selfishness any longer. I am really annoyed that she could try and prove whatever point she is trying to prove at such desperate times.